As a hotelier, you know the importance of customer service. It is, in fact, the most crucial aspect of your work. You know, that the more you try for them, the more your customers will appreciate your work. If you ensure excellent service, you will get great reviews and returning guests. One of the best ways to ensure that, is by making their experience one of a kind. Today, we will have a closer look at personalization in the hospitality industry.
Fifa World Cup, Carnival, Olympic Games – these are just a few occasions that cause a rise in tourism. Whether they are seasonal or it is a one time opportunity for the city, the important thing is to know how to handle the people coming and how to benefit from the whole event.
Most hoteliers do have social media, but only a few use them to achieve particular results or to benefit from the full potential of this phenomenon. How to use social media consciously and build a community of dedicated guests?
On March 31 our representatives took part in the NTT Conference in Gdańsk. The NTT (New Trends in Tourism) Conference is one of the biggest events in Poland uniting the tourism industry. Organized in the European Solidarity Center in Gdańsk it is an incredibly important event for hoteliers, OTAs and marketers, where new directions for the industry are being set. This year we felt honored that Bidroom could be one of the speakers at the conference. We could talk about our vision and the new business model. Our presentation took place at 12:30 on the novelty stage and we are happy to say it was very well received. It was especially inspiring to be surrounded by some of the leading Polish marketing and hospitality specialists. Among many others were Monika Czaplicka, Paweł Tkaczyk and Jacek Kotarbiński, while the entire conference was led by one of the top Polish journalists, Jarosław Kuźniar. The extremely positive atmosphere of the conference was contagious. We had the opportunity to meet many interesting, active people …