FAQ

Frequently Asked Questions about using Bidroom

About Bidroom

How is Bidroom different from other hotel booking websites?

The major hotel booking websites have fixed prices for rooms and take up to 25% commission from hotels, which considerably increases the final price. Bidroom doesn't charge any commission from hotels, enabling them to offer you their best deals.

Is Bidroom safe to use?

Yes. All requests are carried out on a secured web-page. We do not store your payment details permanently on our servers. Read more about our Privacy Policy.

Making requests

Why do I need to log in to see my offers?

Many of the major booking websites don’t allow hotels to offer cheaper prices on other websites. We are able to offer you the best deals because our booking environment is totally private.

I don’t have Facebook. Can I still use Bidroom and receive offers?

Sure! You choose whether you log in with your Facebook / LinkedIn account or your email address.

How long does it take to receive the offers after submitting my request?

You’ll usually receive all the offers instantly. Once you submit your travel details, we alert the hotels, and you just have to sit down and wait for their offers to come.

How can I access my request?

You can log in to your Bidroom account at any time to see your offers.

Can I search for places with specific amenities, such as a swimming pool or free parking?

Sure! You can use the list of filters available to refine your search and receive offers only from the hotels that provide the specific amenities you are looking for.

How can I make a special request? For example: a sea view, an extra bed or a champagne bottle?

When you book a hotel you can leave a message with your special needs and requests. The hotel will review your message before confirming your booking and get back to you with their answer. We advise calling the hotel prior to arrival to guarantee your request.

How long are the offers valid for?

Offers are valid until three days before arrival and they may vary depending on the hotel’s availability. We update the offers on a regular basis for you to check them out anytime. But don’t delay! Book as soon as you see the offer you like or it might be too late.

Can I cancel my request?

Yes. You can cancel your request anytime. Just go to your account and click on “cancel request”.

Booking & payment

How do I know my hotel reservation is confirmed?

When you choose an offer we forward your reservation details to the hotel to confirm the booking. They will get back to you within the next 24 hours with their answer. If they accept the booking, you will receive an email with a confirmation voucher that you can print and take with you when you check in.

Can I make a reservation without a credit card?

No. The hotel needs your credit card details in order to secure the reservation.

When will I be charged?

Bidroom doesn’t charge you for the booking. If you choose a non-refundable rate, you will be charged when the hotel confirms the reservation. However, if you go for free cancellation you will pay the total amount directly at the hotel.

Do I need to bring my booking confirmation to check in the hotel?

It’s always a good idea to bring a printed copy of your booking confirmation, though it’s not required to check in.

Cancelling a booking

How can I cancel my booking?

You can cancel your booking any time from your Bidroom profile. Just click on “My bookings” and “Cancel booking”.

Can I cancel my booking for free?

The hotel will apply the cancellation policy you both agreed upon reservation. For example, if you chose a non-refundable rate, the hotel is allowed to charge you a part or the entire amount of the reservation.

If you have any further questions contact us at office@bidroom.com or call +31 (0)20 808 1338