Privacy

We take the protection of your personal information seriously

At Bidroom, we care deeply about the privacy of our users, but we also want you to understand that we need certain information to deliver you the best services and make your booking process run smoothly. Please make sure you know our privacy policy before you agree to our terms and conditions. We will notify you in the case of any changes in our policy.


How we collect your personal information

When you register at Bidroom, we ask you to fill in your email address and create a Bidroom password. Once you are registered, we allow you to complete your personal account with the following information: your name, date of birth, address, telephone number and billing information (such as credit card number and expiration date). Alternatively, you can choose to save time and effort by signing up with your Facebook account. When you sign up using Facebook Login, we ask you to give us access to your basic information, which includes your public information and friend list. We want to stress the fact that we will never post on your Facebook Wall without your knowledge or permission.

If you do not provide us with your contact and payment details, we will unfortunately not be able to offer you amazing deals or complete your booking.

Like most websites, we automatically collect certain information about your computer, such as your browser type, operating system, IP address and online activity. We also gather your hotel bookings and search patterns, so we can work on giving you better recommendations and personalised deals.

When you let your friends or family know you have made a booking with Bidroom or when you invite others to use our services via social media and/or email, we may collect the information you provide about those people in order to inform them of our services. If you give reviews of hotels you have stayed at or give Bidroom feedback, we may publish this content. When doing so, we will never disclose any personal information other than your first name.


How we use your personal information

The most important way we use your contact and billing information is to complete your hotel booking. In addition to this, we use your information to provide you confirmation and updates about your booking; to manage your personal account; to send you notifications and newsletters; to notify you of special promotions and/or individual deals; to provide customer support; to ask you to review the hotels you have stayed at; to improve our own services by asking you to take part in market research or give us feedback; and to communicate with you in general.


How we share your information with third parties.

As a standard, we do not sell your private information and we do not share your personal details with third parties other than the hotels you are booking with. We share your personal information with hotels when you make a booking on our website in order for them to contact you and process your booking. When you book a hotel using Bidroom Direct, we pass your contact and payment details directly over to the hotel.

With your consent we may also share your information with third party vendors, service providers and business partners. Please note that we reserve the right to disclose your information in the case of law, regulation or fraud matters to the required authorities. Unless we are legally prohibited to notify you, we will always contact you before disclosing this information.


How we store and secure your personal information.

We will never charge your credit card. Should you make a booking, your credit card details will be securely passed on to the hotel you made a reservation at, to pre-authorise your stay. We do not store your payment details permanently on our servers, unless you have chosen to store this information in your personal account for your own ease of access.

To provide the very highest levels of privacy and trust, Bidroom.com provides a Verisign secure certificate with Extended Validation (EV) issued by Symantec. The certificate guarantees the secure transmission of your details to and from the site. We are also enrolled with Trustwave, complying with PCI standards to maintain the highest levels of credit card data security.


How you can control the information you give to Bidroom

You can update and modify your personal information by logging into your account. At any time are you free to delete your account by logging in to your account and following the appropriate measures. You can also correct and delete your account by contacting us at office@bidroom.com.

Furthermore, you can unsubscribe to our newsletter and notifications by following the unsubscribe instructions in these emails or by contacting us at office@bidroom.com.

You need to be 18 years and older to use Bidroom.

The use of our services by children under the age of 18 years is not allowed without valid consent from a parent or guardian. Should we receive personal information from a minor without parental consent, we reserve the right to delete it.


Cookie Policy

Bidroom uses cookies and other technologies such as web beacons and pixel tags to help us improve your user experience when it comes to searching for hotels and booking your stay. Among other things, we use these cookies to save your preferences, remember when you are on our website and track your activity.

If you do not want to use cookies, you can personally change the settings in your Internet browser. Keep in mind, however, that we will not be able to provide you with the optimum service, if you disable cookies tracking.


Privacy Questions

If you have any questions or concerns about our privacy and cookie policy, do not hesitate to contact us by calling us at +31 (0)20 808 1338 or by sending an email to office@bidroom.com.

This privacy policy was last updated on October 29th, 2014.